Help & FAQ
Can’t find your answer? Email hello@craftandconfetti.com and we’ll help.
Buying and downloading
How do I download a design after I buy it?
Right after checkout you land on your account page, where every design you bought has a Download button. You can come back and download it again any time. We also email you a receipt.
What do I get in the download?
A zip file with the formats listed on the design page, usually SVG, PNG (transparent, high resolution), EPS and PDF. Bundles include every design shown in the preview.
How much does a design cost?
Each design is $2.99. You can also add several designs to your cart and pay once.
Do I need an account?
Yes, so your downloads are always waiting for you. There’s no password: enter your email and we send you a sign-in link.
I didn’t get the sign-in email.
Check your spam or promotions folder and make sure the address is spelled right. The link works once and expires after 20 minutes, so request a fresh one if it’s old.
Membership
How does the membership work?
Members can download any design on the site at no extra cost, up to a daily number of new designs: Plus $5/month (20 new designs a day), Yearly $39/year (30 new designs a day). Downloading a design you already got again doesn’t count.
When does my daily limit reset?
Every day at midnight UTC (7 pm US Eastern, 4 pm Pacific).
Can I keep the designs if I cancel?
Yes. Everything you downloaded while you were a member is yours to keep and use under our license.
How do I cancel?
Open your account page and choose “Manage billing, change plan or cancel”. Your plan stays active until the end of the period you paid for.
Using the files
How do I open an SVG in Cricut Design Space?
Unzip the download first (on a phone, use the Files app). In Design Space choose Upload, then Upload Image, pick the SVG file and add it to your canvas.
How do I open the files in Silhouette Studio?
The free Basic Edition opens PNG and DXF files; SVG needs the Designer Edition or higher. Use File, Open, or drag the file onto the workspace.
Which file should I use for sublimation, DTF or stickers?
Use the PNG. It has a transparent background and is high resolution, ready to print.
Can I use the designs on products I sell?
Yes. Our license lets small businesses sell physical products made with our designs, like shirts, tumblers and stickers. You may not share or resell the digital files themselves.
Problems and refunds
A file won’t open or something is missing.
Email us at hello@craftandconfetti.com with the item number (it starts with CC-) and we’ll fix it or refund you.
Can I get a refund?
Because files download instantly, sales are generally final, but we always fix or refund damaged or incorrect files. See our refund policy for details.
More details: License · Refund policy · Membership plans