Refund policy

Our designs are digital files that you can download right after paying, so we can’t take them back. That’s why sales are generally final. But we want you to be happy with every file, so here’s what we do when something goes wrong.

We’ll fix it or refund you if

• a file is damaged, won’t open, or is missing a format listed on the design page;
• the design is clearly different from its preview or description;
• you were charged twice for the same design by mistake.

Email hello@craftandconfetti.com within 14 days of your purchase with your order number and a short note (a screenshot helps). We’ll send a fixed file or refund you, usually within two business days.

Memberships

You can cancel a membership at any time from the link in your Lemon Squeezy receipt email, or by writing to us. It stays active until the end of the period you paid for and won’t renew again. If a renewal charged you by surprise and you haven’t downloaded anything since it renewed, write to us within 7 days and we’ll refund that renewal.

Not covered

• changing your mind after downloading a file;
• problems caused by your cutting machine, software settings or materials (we’re happy to help you troubleshoot, though);
• buying a design you already had through your membership.

How refunds are paid

Payments are handled by Lemon Squeezy, our Merchant of Record, so refunds go back to your original payment method through them. Your bank may take a few days to show it.